I forgot my password – is there any way to recover the files from my TrueCrypt volume?
TrueCrypt does not contain any mechanism or facility that would allow partial or complete recovery of your encrypted data without knowing the correct password or the key used to encrypt the data. The only way to recover your files is to try to "crack" the password or the key, but it could take thousands or millions of years depending on the length and quality of the password/keyfiles, on software/hardware efficiency, and other factors.
We use TrueCrypt in a corporate/enterprise environment. Is there a way for an administrator to reset a volume password or pre-boot authentication password when a user forgets it (or loses a keyfile)?
Yes. Note that there is no "back door" implemented in TrueCrypt. However, there is a way to "reset" volume passwords/keyfiles and pre-boot authentication passwords. After you create a volume, back up its header to a file (select Tools -> Backup Volume Header) before you allow a non-admin user to use the volume. Note that the volume header (which is encrypted with a header key derived from a password/keyfile) contains the master key with which the volume is encrypted. Then ask the user to choose a password, and set it for him/her (Volumes -> Change Volume Password); or generate a user keyfile for him/her. Then you can allow the user to use the volume and to change the password/keyfiles without your assistance/permission. In case he/she forgets his/her password or loses his/her keyfile, you can "reset" the volume password/keyfiles to your original admin password/keyfiles by restoring the volume header from the backup file (Tools -> Restore Volume Header).
Similarly, you can reset a pre-boot authentication password. To create a backup of the master key data (that will be stored on a TrueCrypt Rescue Disk and encrypted with your administrator password), select 'System' > 'Create Rescue Disk'. To set a user pre-boot authentication password, select 'System' > 'Change Password'. To restore your administrator password, boot the TrueCrypt Rescue Disk, select 'Repair Options' > 'Restore key data' and enter your administrator password.
Note: It is not required to burn each TrueCrypt Rescue Disk ISO image to a CD/DVD. You can maintain a central repository of ISO images for all workstations (rather than a repository of CDs/DVDs). For more information see the section Command Line Usage
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